Returns & Exchanges

Eyalveda Returns & Exchanges Policy

Effective Date: 01-01-2026

At Eyalveda, we want you to be happy with your purchase. Please read our returns and exchanges policy carefully.

1. Return Period

• Returns are accepted within 2 days (48 hours) from the date of delivery.
• After 2 days, we cannot accept returns or exchanges.

2. Eligibility for Returns

To be eligible for a return, the item must:

• Be unused, unwashed, and in the same condition as received.
• Include all original packaging, tags, and accessories.
• Be returned within the 2-day return window.

3. Non-Returnable Items

• Personalized or customized products.
• Gift cards or downloadable products.
• Items damaged due to misuse or negligence.

4. How to Return

1. Contact our customer support within 2 days of receiving your order:
   • Email: [your-email@eyalveda.com ]
   • Phone: [Your Phone Number]
2. Provide your order number and reason for the return.
3. Our team will provide instructions for returning the product.

5. Refunds

• Refunds will be processed after we receive and inspect the returned item.
• Refunds will be made to the original payment method.
• Shipping costs are non-refundable, except in cases of defective or incorrect items.

6. Exchanges

• Exchanges are allowed only for the same product in a different size or color, if available.
• Exchanges must also be requested within the 2-day window.